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Gold Arrivals
- Greeting with welcome placard at arrival gate or at shuttle bus drop-off zone, where applicable
- Escort through dedicated immigration fast track channel
- Escort to baggage area and assist with baggage collection
- Escort through customs to transportation pick-up point
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Gold Departures
- Greeting with welcome placard at the Users drop-off zone
- Provide baggage assistance and express check-in assistance(subject to individual airline policy)
- Escort through dedicated immigration fast track channel and security check
- Escort to Plaza Premium Lounge (include 3-hours use) and wait for boarding
- Escort to the boarding gate or terminal entrance, where applicable
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